Our general terms and conditions Table of contents

  1. scope
  2. Offers and service descriptions
  3. Redemption conditions for (gift) vouchers
  4. Ordering process and contract conclusion
  5. Prices and shipping costs
  6. Delivery, product availability
  7. Payment methods
  8. Retention of title
  9. Warranty for material defects
  10. Liability
  11. Right of withdrawal
  12. Final provisions

  1. scope
  • For the business relationship between Claudia Klimm, represented by the managing director Claudia Klimm, Wupperstr. 4, 40219 Düsseldorf (hereinafter “Seller”) and the customer (hereinafter “Customer”) are exclusively subject to the following General Terms and Conditions (GTC) in the version valid at the time of the order. You can reach us for questions, complaints and objections Monday to Friday from 9:30 a.m. to 1:00 p.m. and 2:00 p.m. to 7:00 p.m. Saturday from 9:30 a.m. to 3:00 p.m. by calling 0211-31068777 and by email at
  • A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to their commercial or independent professional activity (§ 13 BGB).
  • Differing conditions from the customer will not be recognized unless the seller expressly agrees to their validity.

  1. Offers and service descriptions
  • The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs or on the seller's websites do not have the character of an assurance or guarantee.
    2. All offers are valid “while stocks last”, unless otherwise stated for the products. Otherwise, errors remain.

  1. Redemption conditions for (gift) vouchers

“Paid transferable (gift) voucher”

  • The voucher can only be redeemed in our store in Düsseldorf.
  • The voucher and any remaining credit can be redeemed until the end of the third year following the year in which the voucher was purchased.
  • The voucher can only be redeemed before completing the purchase process. Subsequent billing is not possible.
  • It is not possible to redeem multiple vouchers for one purchase.
  • The voucher can only be used to purchase goods and not to purchase additional vouchers.
  • Voucher credit will neither be paid out in cash nor interest.
  • The voucher is not transferable.
  • The voucher cannot be combined with other discount promotions.

  1. Ordering process and conclusion of contract
  • The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the "add to shopping cart" button. The product selection within the shopping cart can be changed, for example deleted. The customer can then proceed to complete the ordering process using the [Continue to checkout] button in the shopping cart.
  • Using the “Buy” button, the customer submits a binding application to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser “back” function to return to the shopping cart or cancel the ordering process altogether. Necessary information is marked with an asterisk (*).
  • If you select the payment method “advance payment by bank transfer”, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days despite the due date, even after a renewed request, the seller withdraws from the contract with the result that the order is no longer valid and the seller has no obligation to deliver. The order is then completed without any further consequences for the buyer and seller.

  1. Prices and shipping costs
  • All prices stated on the seller's website include the applicable statutory sales tax.
  • In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer during the ordering process.

  1. Delivery, product availability
  • If advance payment has been agreed, delivery will take place as quickly as possible after receipt of the invoice amount. The buyer is usually informed about the delivery time in the product description.
  • If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.

  1. Payment methods
  • The customer can choose from the available payment methods as part of and before completing the ordering process.
  • For all payment methods, payment must be made in advance without deductions.
  • Are third-party providers commissioned to process payments, e.g. Paypal. their general terms and conditions apply.

  1. Retention of title
    The delivered goods remain the property of the seller until full payment has been made.

  1. Warranty for material defects
  • The warranty is determined by legal regulations.

  1. Liability
  • The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other legal requirements for claims.
  • The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.
  • Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which jeopardizes the achievement of the purpose of the contract, or for the violation of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.
  • The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.
  • To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

  1. Right of withdrawal

Right of withdrawal

  • A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

Right of withdrawal

  • You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must contact us, Claudia Klimm, Wupperstr. 4, 40219 Düsseldorf, telephone number: 0211-31068777, email address:, by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

  • If you revoke this contract, we must reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract has come to us. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees due to this repayment. We can refuse the refund until we have received the goods back. You must return the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days has expired.
  • You bear the direct costs of returning the goods.
  • You only have to pay for any loss in value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, properties and functionality of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us.)

To Claudia Klimm, Wupperstr. 4, 40219 Düsseldorf, email address:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
(*) Delete what is not applicable.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
  • for the provision of services related to leisure activities if the contract provides for a specific date or period for the provision
  • for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

  • for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
  • for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;
  • to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

  1. Final provisions
  • The place of jurisdiction and place of performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.
  • The contract language is German.
  • European Commission platform for online dispute resolution (OS) for consumers: .
  • We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.